Emergency information

Please be advised that you can contact your host between the hours of 9 am – 8 pm Monday to Friday and 10 am - 6 pm on Saturdays/ Sundays by phone or WhatsApp on +441242350880. You can also e-mail to [email protected].

We ask kindly that you review all your check-in information and any information in the property before calling your host as this information may provide you with the answer you are looking for. We prepare move in videos, emails and property information folders so that you do not have any issues with your stay and make the whole process as smooth as possible.

Outside of the above working hours, we will accommodate emergency calls only. Emergencies are incidents that would create severe issues to life or to the property if not addressed immediately, such as fire damage or leaks that cannot be stemmed. Locking yourself out/ misplacing keys would also be considered an emergency.

In an emergency situation, please call +441242350880 which will take you to our Out of hours call answering service.

Genuine emergencies will be responded to and non emergencies will be dealt with as soon as possible during normal working hours. Due to recent abuses of this service, we have the right to charge £50 for unnecessary calls outside of normal working hours.

In the event of fire or other dangerous situation, call 999. In the event of a suspected gas leak, please contact National Grid on 0800 111 999

If there is a total loss of power and you have checked your fuse board, please check Western Power’s website for local outages: www.westernpower.co.uk

If there's a loss of water/ pressure from mains, please contact Severn Trent: www.stwater.co.uk/in-my-area/check-my-area/

Thank you for your cooperation.

Fortuna Property Portfolio team